Privacy Policy

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At Macrosofte, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide when using our services or visiting our website.

We collect the following types of information:

When you contact us for support or fill out a form, we may collect:

• Your name
   
• Email address
   
• Phone number
   
• Device information
   
• Microsoft product details
   
• Payment or billing details (when applicable)
   

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Operating system
   
• Pages visited
   
• Date/time of your visit
   

If you authorize a remote support session, we may temporarily access your device to troubleshoot issues. We do not store or record any personal files without your permission.

We use your information to:

• Provide technical support and customer service
   
• Communicate with you about your service requests
   
• Process payments and send invoices
   
• Improve our website and services
   
• Prevent fraud and unauthorized access
   
• Comply with legal obligations
   

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Authorized third-party service providers (e.g. payment processors, live chat providers)
   
• Law enforcement or regulatory agencies, if required by law
   
• Our internal teams for operational purposes
   

All partners and providers are required to handle your data securely and in accordance with this Privacy Policy.

If you are accessing our services from outside our base country, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for international transfers as required by applicable law.

Depending on your location, you may have the right to:

• Access or request a copy of your personal data
   
• Correct inaccurate or incomplete information
   
• Request deletion of your personal data
   
• Object to or restrict processing
   
• Withdraw consent at any time
   

To exercise your rights, please contact us at privacy@macrosofte.com.

We implement strong technical and organizational measures to protect your personal data, including:

• Encrypted communications (SSL)
   
• Secure servers and firewalls
   
• Access controls and staff training
   
• Regular monitoring and updates
   

Despite our best efforts, no data transmission is 100% secure. Please take precautions when sharing sensitive information online.

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
   
• Comply with legal and accounting requirements
   
• Resolve disputes and enforce agreements
   

You can request deletion of your data at any time (subject to legal requirements).

Our website uses cookies to:

• Improve your browsing experience
   
• Analyze site traffic and usage
   
• Provide personalized support or content
   

You can control cookies through your browser settings. By using our site, you agree to our use of cookies.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: privacy@macrosofte.com
📞 Phone: +1-XXX-XXX-XXXX
🌐 Website: www.macrosofte.online

⚠️ Disclaimer

Macrosofte is an independent technical support provider and is not affiliated with Microsoft Corporation. This Privacy Policy applies only to data collected by Macrosofte and not to any third-party services, including Microsoft.